CELL PHONE CUSTOMERS DROPPED OFF THEIR PHONES TO GET — CAME BACK AND THE STORE WAS CLOSED.
COMING UP — THE NEW TENANT SAYS HE STILL SEES ANGRY CUSTOMERS.
THEY DROPPED OF THEIR PHONE TO GET FIXED.
NOW CUSTOMERS DON'T KNOW IF THEY'LL EVER GET THEIR DEVICES BACK.
UP AND LEFT.
NEW AT 10.
KAKE'S MADELINE ANDERSON EXPLAINS WHAT HAPPENED.
AND SHOWS US HOW TO PROTECT YOUR INFORMATION IN CASE YOUR PHONE IS STOLEN.
THE MAN WHO OWNED "IPHONE WIRELESS" ON HARRY AND ROCK ROAD IN WICHITA.
SHUT DOWN HIS BUSINESS WITHOUT WARNING.
STEALING ALL OF THE BROKEN CELL PHONES CUSTOMERS HAD DROPPED OFF TO GET FIXED.
EMPLOYEES AT MOBILE COMM KNOW ALL TOO WELL.
JUST HOW IMPORTANT OUR SMART PHONES AND TABLETS ARE TO US.
"It's like a 5th arm.
A lot of people can't get away from it.
You work on it, it's your calendar.
" WITH BUSINESS BOOMING FOR THE ELECTRONICS REPAIR SHOP.
OWNER HAMID BAKHTIARI PLANS TO OPEN A 5TH STORE IN WICHITA THIS SPRING.
IN THE BUILDING WHERE THE OLD IPHONE WIRELESS USED TO BE.
HE SAYS HE CAN'T BELIEVE WHAT THE PREVIOUS OCCUPANT DID TO HIS CUSTOMERS.
"It was a crazy.
It was a stealth operation.
One day he's open, the day before Christmas he's open, then the day after Christmas he's closed, everything's gone.
He kind of just left town.
" BAKHTIARA SAYS LET THIS BE A LESSON FOR EVERYONE WITH SMART PHONES OR TABLETS–BACK UP THE INFORMATION ON THEM REGULARLY.
BECAUSE YOU NEVER KNOW WHEN THEY COULD BE STOLEN.
OR DAMAGED BEYOND REPAIR.
"If you're an Android user, they have a really nice free one.
Google+ if you log into that, you can back up all of your pictures for free.
And then of course you have icloud with Apple.
" "The thing these days with the phones is it's not even the device itself.
It's the contacts, the pictures of your children that you had that you might not be able to ever get back.
" ANOTHER TIP.
DO YOUR RESEARCH ON CELL PHONE REPAIR STORES.
IF YOU GO TO ONE THAT DOESN'T HAVE PARTS IN STOCK.
KEEP YOUR PHONE WITH YOU UNTIL THOSE PARTS ARE ORDERED AND ARRIVE AT THE STORE.
HAMID BAKHTIARI SAYS IF THE BUSINESS ISN'T WILLING TO BE FLEXIBLE AND WANTS YOUR PHONE OVERNIGHT.
IT'S PROBABLY NOT LEGITIMATE.
BY THE WAY.
POLICE HAVEN'T BEEN ABLE TO TRACK DOWN THE IPHONE WIRELESS.